30 Day Return Policy
How do I return an item?
Due to potential health risks, we cannot accept returns on opened cartridges, used tanks or oils.
Refund/Return Policy:
Sovereign Garden/ Ganjactivist.com will offer a refund under appropriate circumstances, based solely on Sovereign Garden/ Ganjactivist.com’s discretion. Original sales receipt must accompany all returns.
We accept returns for exchange or refund on online purchases for only up to 30 calendar days after delivery of the product. At our discretion, after 30 calendar days, we will offer a partial refund[1] or store credit. Items must be in “new, unaltered and unused condition”. Please follow these guidelines on our return policy process.
- Product must be unused, unopened and in original packaging.
- Product must be returned within 30 calendar days of the delivery date.
- No returns are allowed after 30 calendar days after delivery.
- We do not accept returns on custom products or special orders. Please speak with your sales representative to rectify any orders.
- Customer must apply for Return Merchandise Authorization (RMA) number. Contact your sales representative or any of our agents to file to file for an RMA. If approved, your RMA number will be provided to you.
- All return packages MUST include the RMA number on the return labelling of the package.
- We cannot accept returned e liquid or cartridges (this includes Tanks and coils) for health and safety reasons, or opened cartridges.
- If a product is received in damaged condition or is improperly shipped by us please contact Customer Support immediately. Products that are damaged, defective and shipped from Sovereign Garden/ Ganjactivist.com or items that you did not order but received from Sovereign Garden/ Ganjactivist.com will qualify for store credit or a FULL cash refund.
Refunds are contingent upon inspection of returned product(s) once we receive it. If the item is broken or used, the return policy is void.
A 10% restocking fee will apply for returns and original shipping expenses paid by customer will not be refunded.
Again you MUST contact us within 30 days if you intend to return ANY item purchased from our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.
Items returned without a RMA number will not be refunded.
Customer is responsible for all shipping costs.
[1] A restocking fee of 10% will be applied to your account.